Author Topic: Make sure NGC applies your coupon  (Read 3059 times)

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Offline Birdman

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Make sure NGC applies your coupon
« on: June 19, 2013, 02:20:00 PM »
NGC has a nice Premium Plus membership category that includes free NCS conservation and NGC grading for 5 coins valued less than $3000 each. 

http://www.ngccoin.com/MemberPortal/Login.aspx

In my last batch of coins sent to NCS/NGC I included the coupon.  I'm glad I checked the fine print of the bill, because they forgot to apply the coupon, which led to an overcharge of $525 on my credit card.  As soon as I pointed it out to them, they graciously fixed the error, but keep that in mind if any of you use NGC coupons; it may pay you to scrutinize your bill...I faintly recall that this same oversight happened last year when I used the coupon from that year's Premium Plus membership?  Hmm...

Online KeyDate1/2ozPandas

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Re: Make sure NGC applies your coupon
« Reply #1 on: June 19, 2013, 03:52:05 PM »
Exact same sequence of events happened to another forum member two weeks ago with the NCS coupon.   

Arif

Offline Birdman

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Re: Make sure NGC applies your coupon
« Reply #2 on: June 19, 2013, 04:19:44 PM »
Exact same sequence of events happened to another forum member two weeks ago with the NCS coupon.   

Arif

I try to keep an open mind on these things, but... >:(

It is like when you are in the grocery store and you see a sale on a bottle of wine, so you put the bottle in your cart.  When the clerk is scanning the items, however, you notice that it is the normal higher price of the bottle that the computer registers.  When you point out that fact, the clerk apologizes, fixes it, and says, "I don't know why that price wasn't updated?"  The grocery store never seems to make a mistake by charging you too little on any item, though.   N6

Offline Birdman

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Re: Make sure NGC applies your coupon
« Reply #3 on: August 07, 2014, 12:59:23 PM »
Folks, another reminder to check your NCS/NGC invoices carefully. 

Like last year, my coupon for 5 free NCS conservations was again not correctly applied to my bill this year.  This was not the only billing error regarding my most recent submission.  Once I pointed out the problems, NCS/NGC was nice about both issues and said they would credit my account, but these billing oversights remain an area for improvement for this otherwise high quality company.

Offline geoxxx

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Re: Make sure NGC applies your coupon
« Reply #4 on: August 07, 2014, 03:12:34 PM »
Was it charged to your invoice and credit card?
or did the invoice show the coupon credit but the credit card bill didn't ?

Offline Birdman

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Re: Make sure NGC applies your coupon
« Reply #5 on: August 07, 2014, 03:37:00 PM »
Was it charged to your invoice and credit card?
or did the invoice show the coupon credit but the credit card bill didn't ?

Charged to invoice and credit card.  They will put $ back on my credit card.

Offline jwa1inv

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Re: Make sure NGC applies your coupon
« Reply #6 on: August 07, 2014, 08:01:05 PM »
Thanks for discussing this issue. I have an unused coupon and was not aware that they were making mistakes in applying it.
Not all collectors/dealers are price insensitive and even those should not be scammed.
They should head off this sort of thing because it makes them look like shady operators instead of businessmen with a
reputation to uphold.